Refund Policy

PEPTIONS · CUSTOMER CARE

Refund Policy

Clear return and refund guidance for PEPTIONS research materials.

REQUEST WINDOW

7 calendar days

LAST UPDATED

September 21, 2026

7-Day Return Request Period

You may request a return within 7 calendar days after confirmed delivery. Email SERVICE@PEPTIONS.COM before returning anything.

Eligibility

Items must be unused, unopened, in their original sealed packaging, and in the condition received. Opened, used, altered, improperly stored, or temperature-compromised research materials are not eligible unless required by law.

Damaged, Incorrect, or Missing Items

Contact us within 7 days with the order number, product and lot information, shipping label, and clear photographs. Approved claims may be resolved by replacement, refund, or another appropriate remedy.

Shipping and Refunds

For approved returns unrelated to our error, the customer is responsible for trackable return shipping. Original shipping charges, customs fees, duties, and taxes are non-refundable unless required by law. Approved refunds are issued to the original payment method after inspection.