Last updated: September 21, 2026
7-Day Return Request Period
You may request a return within 7 calendar days after confirmed delivery. Email SERVICE@PEPTIONS.COM before returning anything.
Eligibility
Items must be unused, unopened, in their original sealed packaging, and in the condition received. Opened, used, altered, improperly stored, or temperature-compromised research materials are not eligible unless required by law.
Damaged, Incorrect, or Missing Items
Contact us within 7 days with the order number, product and lot information, shipping label, and clear photographs. Approved claims may be resolved by replacement, refund, or another appropriate remedy.
Shipping and Refunds
For approved returns unrelated to our error, the customer is responsible for trackable return shipping. Original shipping charges, customs fees, duties, and taxes are non-refundable unless required by law. Approved refunds are issued to the original payment method after inspection.
Cancellations
Contact us promptly. Cancellation cannot be guaranteed after processing or shipment begins.
Contact
ZAZL LTD
Rm A07, 1702-02 New Trend Centre, 704 Prince Edward Road East, San Po Kong, Hong Kong
SERVICE@PEPTIONS.COM
Nothing in this policy limits rights that cannot legally be excluded.